FAQ


Standard shipping. Normally it will be shipped by China Post ePacket. It will takes about 7-15 days to be delivered. It is tackable service.
USPS Priority Mail. Only some special products could choose this shipping method. It will takes about 1-3 business days to be delivered. 
Please Note: All shipping agency does not guarantee estimated transit time of shipments. Sometimes, due to circumstances beyond our control packages may not arrive on the date which appears in the shipping tracking system. Unfortunately, because of unexpected service delays we cannot guarantee delivery/transit times.
 
Q:How are customs and import tax/duties handled?
A: Please kindly note that the Tax / Customs fee in destination country are at customer's expense.
 
Q:If I'm in China mainland, could I buy here?
A: Sorry, We will not ship any product to China Mainland. Please buy from https://shop159417964.taobao.com/ in RMB

Warranty & Refund
 
14-Day warranty
 We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 14-Day warranty for our products.
After the 14-Day warranty period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Q:What should I do if I received DOA or Wrong order item? 
 A:Please contact our customer service team by email at cs@steamoke.com with a description of the problem along with your order number, We will get back to you within 24 hours in business days, and sincerely apologize for any inconvenience. 
 
 
Q:Order changes & Cancellations
 
 A:Please submit any change or cancellation via email to cs@steamoke.com. Once the order has been shipped, we will not be able to cancel your order.